Free apps for Blackberry users to apologise for service problems

by Kim Hutton

If you were part of the great Blackberry blackout then you were no doubt a very unhappy bunny last week. The problems saw millions of Blackberry users around the world unable to use the internet or BBM through their phone, and in a world where technology is so important, this was definitely a big deal.

Service is back to normal now, but with many users still unhappy that the blackout happened in the first place, Blackberry have announced they will be offering a number of high profile apps for free to users as way of an apology.

Research in Motion, the company behind the Blackberry, made the announcement today, with 12 apps being offered free and more to be made available in the coming weeks.

The apps are being made available from Wednesday 19 October until December 31 2011 and are worth $100 (£63) in total.

The 12 apps currently being offered are Sims 3, Bejeweled, N.O.V.A., Texas Hold’em Poker, Bubble Bash 2, Photo Editor Ultimate, Pro, iSpeech Translator Pro, Nobex Radio Premium, Shazam Encore and Vlingo Plus.

While free apps may please regular customers, business customers are being offered a month of technical support for free, and those who are already on a support contract are being offer a month of Blackberry’s enhanced support service for free. But people are questioning if this is enough for business users who rely on their Blackberry in order to do their jobs properly.

The shopping comparison website Kelkoo quizzed over 1,000 customers and found that around 19% were thinking of moving to another phone manufacturer, while rumours are rife that key Blackberry business customers such as Morgan Stanley and RBS are trailing iPhones and iPads as a replacement.

While three days may not seem much in the grand scheme of things, it certainly seems to have had a huge effect on the Blackberry.

Do you think free apps are enough of an apology? Are you considering moving phone provider because of the blackout? Let us know in the comment section.
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